The Parents Care Executive serves as the key liaison between the school and its parent community. This role ensures that parents feel informed, supported, and valued throughout their child’s educational journey. The ideal candidate is empathetic, culturally sensitive, and highly organized, with strong communication skills in both English and Burmese.
-Handle visitors' enquiries
- Answer enquiries via telephone and email
-Assist in organizing any events staged by the school
-Liaise with parents, report parents' complaints & problems and propose solutions to administration & management
-Coordinates and administers student support to enrolled and prospective students for admission. Keep phone call records exactly and timely report to relevant department
-Answering the phone calls professionally and handling customer complaints
-Analyses customer interests, problems/complaint resolution
- Being able to talk to customers/parents patiently demonstrates strong communication skills, empathy, and the ability to handle challenging situations effectively
- Support parent meetings, orientations, and school events
- Maintain records of parent interactions and follow-up actions
- Monitor communication channels (email, phone, social media) for parent queries
- Support admissions and enrollment processes when needed
- Perform other related tasks as assigned by the Office Manager or Head of School